![]() ![]() Guess at least, the error message got more "specific". This "DISK_INVALID_USER" we're having now used to translate a pure and simple "Media Offline" on version 2018.12.15. It worked well for a couple of years until sometime during last year, when this problem started to show up : when connecting to an editing station through Jump Desktop, Media Composer won't playback timelines or clips, displaying this " DISK_INVALID_USER" error message in the bottom left corner of a blackened record monitor. We're a large facility which, during the pandemic, adopted Jump Desktop as our first choice for remote editing gave us incredibly good results, no latency, really comfortable to use. Host Requires Access to Jump Desktop Cloud ServiceÄefault Connectivity with On-Premise Relay ServersĬhoose the mode that best aligns with your team's networking and security requirements.We've been sracthing our heads for a while now about this one. Here is a table summarizing these connectivity modes: Method This mode requires more technical knowledge and resources, making it the most challenging for users and administrators. Users will need to track and enter the IP addresses for the hosts they want to connect to, administrators will need to ensure IP addresses don't change and make sure the correct networking security measures are in place. This mode works in an 'air gapped' environment and can function with or without a VPN. Jump operates like a traditional TCP/IP server, and securing the ports becomes the responsibility of the network administrators. The cloudless fluid mode doesn't use our cloud service for access control checks, connectivity establishment and avoids relay servers. Administrators will need to ensure a VPN service exists. This mode does require users to establish a VPN connection first, making it moderately challenging for users. If a user is not using a VPN, the connection attempt fails. This mode is perfect for enforcing VPN-only connections where users must connect to a VPN before accessing their computers. If the machines can't directly send packets to each other, the connection automatically fails. In this mode, Jump refrains from using relay servers or indirect connection methods (like NAT traversal). It is moderately difficult to set up because it requires running a relay server on your premises but is very end user-friendly. This mode guarantees that the encrypted connection protocol data always goes through your servers. Like the first mode, this too offers a complete feature set and control through the Teams dashboard. It is also possible to cluster these relays for optimal uptime. If Jump can't establish a direct connection between devices or you've enabled the forced relay-only mode in Connect Settings, it routes the connection through your relay service. This mode resembles the default connectivity but uses your own relay service instead of our public relay service. Default Connectivity with On-Premise Relay Servers This mode is straightforward to set up, manage, and for users to connect. ![]() In case your internal host machines lack internet connectivity, the Connect app can use HTTPS or SOCKS proxy servers to access our cloud service. ![]() This mode provides a comprehensive feature set and control of who can connect to the machines via the Teams dashboard. If this fails due to network restrictions, it switches to our public relay servers distributed worldwide. The cloud service attempts to create a direct link between machines. The default connectivity utilizes our cloud service along with public relay servers to establish a connection. All connectivity options have end-to-end (e2e) encryption enabled to prioritize your data's safety. Jump Desktop for Teams provides four primary connectivity options to ensure a seamless remote desktop experience.
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